Refund policy

Returns & Refunds Policy

We want every customer — and every pet — to be happy with their order. If something isn’t right, we’ll sort it.

Unopened 

You can return unopened, unused products within 14 days of receiving your order. Once we receive the item back in its original condition, we’ll issue a refund to your original payment method.

Damaged or Incorrect Items

If your order arrives damaged, or you receive the wrong item, please contact us straight away. Send a quick message with your order details and a photo if possible — we’ll replace it or refund it, whichever you prefer.

Perishable Goods

Because our treats are natural and perishable, we can’t accept returns on opened or used items unless they’re faulty.

How to Arrange a Return

Email us at info@reetgoodpettreats.com with your order number and reason for return. We’ll reply with simple instructions for sending it back.

Refunds

Refunds are processed within 5 working days of receiving your returned item. Depending on your bank, it may take a few extra days to appear in your account.

Customer Care

We’re a small, veteran‑run business and take pride in looking after our customers. If you ever have a question or concern, just reach out — we’ll always do our best to help.